TrainerKind

Terms and Conditions

Effective date: May 22, 2026 | Last updated: May 22, 2026

 

The following terms and conditions (the "Terms") govern your access to and use of trainerkind.com, the TrainerKind coaching and education programs, and any related content, materials, or services (collectively, the "Services"). The Services are operated by TrainerKind Inc., a corporation incorporated in Canada and based in Toronto, Ontario ("TrainerKind," "we," "us," or "our").

 

 

By opening an account, purchasing a program, or using the Services, you agree to be bound by the Terms and the attached Privacy Policy. If you do not agree, do not use the Services.

1. Eligibility

You confirm that you are at least 18 years old and capable of forming a binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements and that all information you provide is accurate, current, and complete.

2. Description of Services

TrainerKind provides direct coaching and education for personal trainers, including video chapters, written content, assignments, downloadable materials, bonus resources, and (where applicable) one-on-one or group coaching sessions. Specific deliverables vary by program and are described at the point of purchase.

The Services are not a substitute for medical, psychological, physiotherapy, dietetic, or other regulated professional advice.

3. Accounts

To access the Services, you must create an account. You are responsible for:

• Providing accurate registration information
• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized use

We may suspend or terminate accounts that violate these Terms, are used fraudulently, or are inactive for a period we consider unduly extended.

4. Health and Fitness Disclaimer

Fitness training, exercise, coaching demonstrations, and any related content involve inherent risks, including risk of physical injury. By using the Services, you acknowledge and agree that:

• You should consult a qualified physician or healthcare provider before beginning, modifying, or applying any exercise program, especially if you have any medical condition, injury, or are pregnant.
• TrainerKind content is provided for educational and professional development purposes and does not establish a doctor-patient, therapist-client, or other regulated professional relationship.
• Any guidance you receive about training your own clients is general in nature, and you are solely responsible for evaluating each client’s suitability and for the safety of any program you design.
• You assume all risks associated with use of the Services and any application of the content to yourself or to your clients.

5. Professional Responsibility

Many users of the Services are personal trainers, coaches, or fitness professionals. You are solely responsible for ensuring that your professional practice complies with the laws, regulations, certifications, scope of practice, and insurance requirements applicable in your jurisdiction. TrainerKind does not certify, license, or authorize you to practice in any jurisdiction.

6. Purchases, Fees, and Billing

Pricing for each program is displayed at the point of purchase and may be updated from time to time. By purchasing a program or subscription, you authorize us (and our payment processor) to charge the payment method you provide for the applicable fees and any taxes.

• All fees are stated in Canadian dollars unless otherwise noted.
• Taxes may apply based on your billing address.
• Subscriptions renew automatically until cancelled in accordance with these Terms.
• You are responsible for keeping your payment method current.

7. Refunds

Unless we expressly state otherwise at the point of sale, the following refund policy applies:

• Digital programs (videos, downloadable materials, chapter access) are non-refundable once delivered, except where required by law.
• Live or one-on-one coaching sessions are non-refundable once the session has been delivered.
• Sessions cancelled by you with at least 48 hours’ notice may be rescheduled at our discretion.
• If you believe a charge was made in error, contact us within 30 days at [email protected].

Nothing in this section limits rights you may have under mandatory consumer protection laws in your jurisdiction, including the Ontario Consumer Protection Act, and, where applicable, the Québec Consumer Protection Act.

8. Cancellation

You may cancel a subscription at any time through your account or by contacting [email protected]. Cancellation takes effect at the end of the current billing period. You will retain access to paid content until the end of that period unless we terminate access sooner under these Terms.

9. Intellectual Property

You agree that all content provided through the Services, including videos, scripts, chapters, assignments, bonus resources, frameworks (such as the TrainerKind K.I.N.D. Framework, the 3C Coaching Code, the Triple-A Standard, and similar proprietary methods), graphics, logos, and trademarks, is owned by TrainerKind or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services and content for your personal use and (where applicable) for your own professional development. You may not:

• Copy, reproduce, distribute, publish, or display TrainerKind content except as expressly permitted.
• Resell, sublicense, rent, lease, or commercially exploit the Services or any component thereof.
• Use TrainerKind content or any portion thereof as the basis for a competing course, certification, or coaching curriculum.
• Remove or alter any copyright, trademark, or proprietary notices.
• Scrape, copy, or harvest the Services or any portion thereof.

10. Your Content

You may upload your assignments, reflections, videos, photos, messages, and other content ("User Content") to the Services. You retain ownership of your User Content. By submitting User Content, you grant TrainerKind a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, adapt, and display User Content as needed to operate and improve the Services and to deliver coaching to you.

You are solely responsible for your User Content. You represent that you have all rights necessary to grant the above license and that your User Content does not infringe any third-party rights or violate any law.

11. Non-Acceptable Use

You agree not to:

• Use the Services for any unlawful, harmful, or fraudulent purpose.
• Harass, abuse, threaten, or discriminate against any other user or our staff.
• Share your account access with others, post other users’ content publicly without consent, or impersonate any person or entity.
• Upload viruses, malware, or any code that disrupts or damages the Services.
• Attempt to gain illegal access to systems, accounts, or data.
• Use the Services to send unsolicited promotions, spam, or pyramid schemes.

12. Third-Party Services

The Services may rely on third-party tools (such as payment processors, video hosting, scheduling, and email providers) and may link to third-party websites or platforms. We are not responsible for the content, terms, or practices of any third party. Your use of third-party services is governed by their own terms and privacy policies.

13. Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise. We do not warrant that the Services will be uninterrupted, error-free, secure, accurate, complete, or that they will produce any specific results, including any business, fitness, or financial outcome. Results vary based on individual effort, circumstances, and many factors outside our control.

14. Limitation of Liability

To the maximum extent permitted by law, TrainerKind, its officers, employees, contractors, or affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, data, goodwill, or business opportunities, arising out of or in connection with the Services.

 Our total liability for all claims arising out of or related to the Services will not exceed the greater of (a) the amount you paid to TrainerKind in the 12 months immediately preceding the event giving rise to the claim, or (b) one hundred Canadian dollars (CAD 100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by the relevant law.

15. Indemnification

You agree to indemnify, defend, and hold harmless TrainerKind and its founders, employees, contractors, and affiliates from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your use or misuse of the Services; (b) your User Content; (c) your violation of these Terms; (d) your violation of any law or third-party right; and (e) your professional practice as a trainer or coach, including any services you provide to your own clients.

16. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if we believe you have violated these Terms, created a risk of legal exposure for us, or for any other reason permitted by law. Upon termination, your right to use the Services ends. Sections that by their nature survive termination will survive, including intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution.

17. Governing Law and Jurisdiction

The Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. Subject to any mandatory consumer protection rights in your jurisdiction, the courts located in Toronto, Ontario, will have exclusive jurisdiction over any dispute arising out of or related to these Terms or the Services.

 

18. Dispute Resolution

Before filing a formal claim against us, you agree to first contact us and attempt in good faith to resolve the dispute amicably for at least 30 days. 

19. Changes to the Services and These Terms

We may modify or discontinue the Services, in whole or in part, at any time. We may also update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or a notice on the Services). Your continued use of the Services after the changes take effect constitutes your acceptance of the updated Terms.

20. Miscellaneous

• Entire agreement: These Terms and our Privacy Policy constitute the entire agreement between you and TrainerKind regarding the Services.
• Severability: If any provision is found unenforceable, the remaining provisions will remain in full force and effect.
• Waiver: Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment: You may not assign or transfer these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force majeure: We are not liable for delays or failures caused by events beyond our reasonable control.
• Language: At the express request of the parties, these Terms have been drafted in English. À la demande expresse des parties, ces conditions ont été rédigées en anglais.

21. Contact Us

Questions about these Terms can be sent to:

TrainerKind Inc.

Email (general): [email protected]

Email (legal): [email protected]

Email (billing): [email protected]

Website: https://trainerkind.com