TrainerKind

Privacy Policy

Effective date: May 22, 2026 | Last updated: May 22, 2026

 

TrainerKind Inc. ("TrainerKind," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit trainerkind.com, enroll in our coaching and education programs, or otherwise interact with us (collectively, the "Services").

 

By using the Services, you agree to the practices described in this Policy. If you do not agree, please do not use the Services.

1. Protection of Personal Information

We confirm that we will use our best efforts to be responsible for our compliance with applicable privacy laws and for handling requests and complaints related to personal information. In the event of any issue relating to the use of personal information, please contact us.

 

 

 

2. Personal Information We Collect

We collect personal information that you provide directly, information generated through your use of the Services, and information from limited third parties such as payment processors.

2.1 Account and Contact Information

• Full name, email address, phone number, and mailing address.
• Username, password, and account preferences.
• Profile details you choose to share, such as photo, biography, or coaching goals.

2.2 Payment and Billing Information

• Billing name, billing address, and transaction history
• Payment card details and similar financial identifiers are collected and processed by our payment processors (such as Stripe or PayPal) on their own systems. We do not store full card numbers on our servers.

2.3 Health, Fitness, and Body Metrics (Sensitive Information)

You may choose to share information about your body, health, and training, including:

• Height, weight, body measurements, body composition, and photos
• Workout logs, performance metrics, training history, and goals
• Medical history, injuries, conditions, allergies, medications, pregnancy status, and fitness limitations
• Subjective notes such as energy, sleep, mood, stress, and recovery

We use such information only with your consent and only for the purposes described in this Policy.

2.4 Communications and Coaching Content

• Messages, emails, voice notes, video submissions, and chat exchanges.
• Assignments, reflections, and other content you upload to the Services.

2.5 Technical and Usage Information

• Device type, operating system, browser, language, and IP address.
• Pages visited, links clicked, time spent, referring URL, and similar analytics data.
•  Cookies, pixels, local storage, and similar technologies.  

3. How We Use Personal Information

We use personal information for the following purposes:

• Provide, personalize, and improve coaching, training programs, and educational content.
• Create and deliver chapters, assignments, and bonus materials.
• Process payments, and manage subscriptions.
• Communicate with you about your account, schedule, progress, and program updates.
• Send marketing communications, where permitted, with the ability to opt out at any time.
• Monitor, secure, and improve the Services, including troubleshooting and analytics.
• Comply with legal obligations, enforce our Terms, and protect our rights and the rights of others.

 

4. Legal Basis and Consent  

We rely on the following bases to process your personal information:

• Your express or implied consent, depending on the sensitivity of the information.
• Performance of a contract with you, such as delivering a paid program you purchased.
• Compliance with a legal obligation, such as tax, accounting, or regulatory requirements.
• Our legitimate interests in operating, securing, and improving the Services, provided your rights are not overridden.

 

5. How We Share Personal Information

We do not sell your personal information. We share it only as described below.

5.1 Service Providers

We share personal information with vetted service providers who help us run TrainerKind, including:

• Payment processors (such as Stripe and PayPal).
• Hosting, cloud storage, and infrastructure providers.
• Email, scheduling, and communication tools.
• Analytics, customer support, and security providers.

 

5.2 Legal and Safety Disclosures

We may disclose personal information when required by law, court order, or regulator request, to enforce our Terms, to protect the rights, safety, or property of TrainerKind, our clients, or the public, or in connection with an investigation of suspected or actual unlawful activity.

5.3 Business Transfers

If TrainerKind is involved in a merger, acquisition, financing, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to standard confidentiality protections.

6. Cross-Border Transfers

TrainerKind is located in Canada, and our service providers may store or process personal information outside your province or country, including in the United States and the European Union. When information is transferred outside Canada, we take reasonable steps to ensure it receives a comparable level of protection.

By using the Services, you acknowledge that your information may be processed in jurisdictions whose data protection laws may differ from those of your home jurisdiction.

7. How Long We Keep Your Information

We retain personal information only as long as necessary for the purposes set out in this Policy and to meet legal, tax, accounting, and contractual obligations. In general:

• Account and coaching data: retained for the duration of your relationship with TrainerKind plus a reasonable period after closure.
• Billing and tax records: retained for the period required by applicable tax and accounting law (typically 6 to 7 years).
• Health, fitness, and body data: deleted or anonymized within a reasonable period after your program ends or upon a verified request, subject to legal holds.

When personal information is no longer needed, we securely destroy or anonymize it in accordance with applicable law.

8. Cookies and Similar Technologies

We and our service providers use cookies, pixels, and similar technologies to operate the Services, remember preferences, measure performance, and (where permitted) deliver marketing. You can control cookies through your browser settings and, where required, through our cookie banner. Disabling certain cookies may affect functionality.

9. Your Rights

9.1 All Users

Subject to applicable law, you may:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for future processing of personal information.
• Request deletion of personal information that we are not required to keep.
• Object to or restrict certain processing.
• Receive your information in a structured, commonly used, machine-readable format.
• Lodge a complaint with a competent privacy authority.

9.2 Personal Information Collection

We collect the following categories of personal information as defined by the CCPA/CPRA: identifiers, customer records, commercial information, internet or other network activity, geolocation data (general, not precise), professional or employment-related information (when you tell us about your fitness profession), audio and visual information from coaching submissions, and sensitive personal information including health and fitness data. We do not knowingly collect personal information from minors under 16 for sale or sharing.

You may submit a request by emailing [email protected]. We may verify your identity before processing the request. You may use an authorized agent to submit a request on your behalf, subject to verification.

10. How to Exercise Your Rights

To exercise any rights described above, contact our Privacy Officer at [email protected]. We endeavor to respond promptly.

11. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, vendor due diligence, and staff training. No system can be guaranteed perfectly secure. If you believe your information has been compromised, contact us immediately.

12. Children’s Privacy

The Services are intended for adults aged 18 and over. If you believe a minor has provided us with personal information, contact our Privacy Officer and we will delete it.

13. Third-Party Links and Services

The Services may link to third-party websites, tools, or platforms that we do not control. This Policy does not apply to those third parties. We encourage you to review their privacy practices before sharing information.

14. Changes to This Policy

We may modify this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. If we make material changes, we will provide reasonable notice (for example, by email or a notice on the Services) before the changes take effect.

15. Contact Us

For privacy questions, complaints, or to exercise your rights, contact:

Email: [email protected]

Website: https://trainerkind.com